Contact Us

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Contact Information

Members: 1-855-202-0973 (TTY 711)
24 hours a day, 7 days a week

If you would like a list of providers to be mailed to you, please contact the member line above. 

Providers and Others: 1-855-202-0983
8:00 a.m. - 6:00 p.m. MT, 7:00 a.m. to 5:00 p.m. PT

Office Locations:
333 West Rossi Street
Boise, ID 83706

6500 N. Mineral Drive
Suite 202
Coeur D’Alene, ID 83815

500 S. 11th Avenue
Suite 201
Pocatello, ID 83201

Need Help? Let’s Get You to the Right Place.
We know your time is valuable. This section is designed to help you quickly find the right contact for your needs—whether you’re looking for support, provider information, or help with training information. Just choose the area that fits best, and we’ll guide you from there.

Provider inquiries: IdahoProvider@MagellanHealth.com

Member inquiries: MagellanIDmfam@MagellanHealth.com 
(This inbox is for Magellan members and their families to submit questions about the Idaho Behavioral Health Plan.)

Tribal provider inquiries: IDTribalRelations@MagellanHealth.com

Provider trainings: MagellanIdahoTraining@MagellanHealth.com

Provider Recruitment: IdahoRecruitment@MagellanHealth.com

Recovery & Resiliency services: IdahoRR@MagellanHealth.com

Magellan Special Investigations: siu@MagellanHealth.com 

Marketing & Communications: serranob@magellanhealth.com

 

David Welsh

Executive Director

Alexis Luper

Clinical Care Services Manager
DegiulioA@MagellanHealth.com

Amber Leyba-Castle

Youth Empowerment Manager

Brennan Serrano

Marketing & Communications Manager

Dan Cockrell

Sr. Account Manager

Emily Ferris

Recovery and Resiliency Manager

Eric Lewis

Special Investigations Unit Manager

Janice Falkenthal

Sr. Provider Partnership Manager

Jennifer Bly

Clinical Care Navigation Director

Dr. Jonathan Harland

Medical Director

Jon Plassnig

Sr. Compliance Manager

Mallory Kotze

Account Executive

Matt Hardin

Crisis Systems Director

Rebekah Nansel

Provider Relations Manager

Ruby Samuels

Sr. Finance Director

Dr. Sam Pullen

Chief Medical Officer

Seth Ingram

Chief Operations Officer

Tabatha Haywood

Clinical Care Services Manager

Teresa Shackelford

Clinical Care Navigation Director

Terry Morales

Sr. Contracts Manager

Complaint (Grievance) Form

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